Q: What kinds of payment are accepted?
A: We accept the following forms of secure payment:
(2) Credit card via Paypal (Visa, MasterCard, American Express, JCB) .
(3) Credit Card Directly
Q: After making a payment, can I change my shipping information?
A: Once you have placed an order, you should not change your shipping address information. If you want to make a change, please contact our Customer Service Department at Support@sportywing.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Q: How do I know if my payment has been received?
A: Once your payment has been received, we will send you a notification email to inform you about the order.
Q: How do I change the shipping method?
A: Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at Support@sportywing.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
Q: When will I receive my items after I place an order?
A: The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
Q: Do you ship to my country and what are the shipping rates?
A: We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
Q: Does the product price include the shipping price?
A: The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
Q: How do I know if my items have been shipped or not?
A: When your items have been dispatched, we will send a notification email to your email address（The email address you used when you placed the order）. The tracking number is normally available within the next few days of dispatch.
Q: How do I track my order?
A: When your items have been dispatched, you will receive an email with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
Q: After payment has cleared, how long do I wait until my order is sent out?
A: Our handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days.
After Sales FAQs
Q: How can I return purchased items to sportywing?
A: Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Support@sportywing.com, please provide us with the following information:
The original order number
The reason for the exchange
Photographs clearly showing the problem with the item
Details of the requested replacement item: the item number, the name and color
Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
The return process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.
Q: Under which circumstances would an item be able to be exchanged or returned?
A: At sportywing, we pride ourselves in the quality and fit of our clothes and once sold , it cannot be returned or exchanged in cases other than quality issues or shipment issues.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
Q: Where do I return the item?
A: After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse.
Once we have received the item(s), we will confirm the return information you have provided and review the condition of the item(s).
If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.